Helpline:

Although not 24/7, this freely provided service covers all Lawson Engineers designed and/ or built equipment, regardless of age or supply route and allows the end user to talk one-to-one with a Lawson Engineer.

For matters requiring lengthy investigation, field visits or the supply of replacement parts a quote will be issued and a purchase order required prior to commencement of work.

Helpline services are normally available between 9:00am and 4:30pm Monday-Thursday and 9:00am and 4:00pm Fridays (UK time).

For contact details see the 'Contact' section.


The more of the following information you can provide the faster we will be able to provide assistance:

1 What is the machine number? – See the load plate e.g. AB1234
WITHOUT IT WE CAN’T IDENTIFY YOUR MACHINE OR ITEMS ON IT

2 What condition was the machine in before the problem? (Any modifications or recent changes?) Even if not apparently linked modifications may be interacting with the problem to
produce unexpected symptoms.

3 What was the machine doing at the time the problem occurred? This helps to narrow down likely causes.

4 What exactly happened - as far as you can remember?

5 Was there any unusual noise/ smells/ sights/ vibration etc?

6 What have you already tried to do to rectify the problem? This narrows down causes and allows us to work around any existing ‘fixes’

7 How long has the problem been present? When did you first notice? Early symptoms maybe did not seem connected at the time but are very helpful

8 Is the machine currently (stuck) in a phase of operation: e.g. a LARS with an ROV dangling on the line? Is the priority emergency recovery or restoring complete function?

9 Do you have suspicions about actions which may have caused the failure? We’re here to help, not blame, and this often helps speed our response.

10 What expertise/training do personnel available at the machine have? This helps us prescribe diagnostic tests/ repair procedures.

Finally, a photo is worth a thousand words.